Return and Refund Policy

At CathoFaith, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a return and refund policy to ensure your peace of mind.

Return Time Frame

You can return your items within 30 days from the date of delivery. Please note that the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain products, including digital content (eBooks, online courses, etc.), are non-returnable and non-refundable. Please ensure you check the product details before purchase.

Return Process

To initiate a return, please contact our customer support team at support@cathofaith.com. Provide your order number, reason for return, and any relevant details. Once your return request is approved, you will receive instructions on how to return the item.

Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note that it may take 7-10 business days for the refund to reflect in your account.

Shipping Fees

Please be aware that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return and either a full refund or a replacement, depending on your preference.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for shopping with CathoFaith!